How to Contact Support

Getting help quickly is important when you're having server issues. Follow these steps to get the fastest response from our support team.

How to Get Help

1. Join our Discord server if you haven't already
2. Open a support ticket - Look for the ticket system in the Discord server
3. Be polite and patient - Our support team is here to help you
4. Describe your issue clearly - The more details you provide, the faster we can help

Writing a Good Support Ticket

To get the fastest response, include:

• What you were trying to do - Describe what you wanted to accomplish
• What happened instead - Explain what went wrong
• Error messages - Copy and paste any error messages you see
• Server details - Mention your server name or ID if possible
• Screenshots - Visual evidence helps us understand the problem quickly

Language Support

You can write your ticket in:

• English
• French (Français)
• Spanish (Español)

Don't worry if your English isn't perfect - we'll understand and help you regardless!

Response Time

Our support team works hard to respond as quickly as possible. Please remember:

• We're a small team providing affordable hosting
• Response times may vary depending on the complexity of your issue
• Being patient and polite helps us help you better
• Free server users receive the same quality support as premium users

Tips for Faster Support

✅ Do:

• Provide detailed information
• Be patient and respectful
• Check existing guides first
• Include screenshots or error logs

❌ Avoid:

• Opening multiple tickets for the same issue
• Being demanding or rude
• Sending vague descriptions like "it doesn't work"
• Expecting instant responses at all hours